WordPress Support Plans
Try any of our WordPress support plans for 30 days with no risk. If we don’t impress you with our professional support, we’ll give you your money back.
It’s easy to sign up and there are no long term contracts.
Take the First Steps
to Secure Your Website
Secure Off-Site Backups (weekly)
Security Review & Lockdown
£25.00 Setup Fee
Complete Maintenance of
your WordPress Website
Secure Off-Site Backups (daily)
WordPress Core Updates
Theme & Plugin Updates
Security Review & Lockdown
Specialist WordPress Web Hosting
Add-On Hours Available
No Setup Fee
Want Extra Peace of Mind?
Premium Features at a Low Cost
Includes Essential plus:
Secure Off-Site Backups (real-time)
Eyes On Your Site
1 Hour Support/Monthly
Additional Add-On Hours Available
No Setup Fee
Options that can be added to our plans include:
Specialist WordPress Web Hosting £7.50 pm | WooCommerce Support £20.00 pm | Website Performance Optimisation £95.00
Our Core Services
Our Essential and Premium plans both include:
Security Review & Lock-downThe first thing we will do when you sign-up with WP Buddy is to perform a complete security review of your WordPress website. Based upon the results, we will then lock-down your website to ensure it is not at risk and protected from attack.
Secure Off-Site BackupsBackups are essential to website management. If your website is hacked or crashes, then it is imperative you have a backup to hand. Our WordPress backups take a complete snapshot of your website allowing us to recover it quickly.
WordPress UpdatesTo ensure your website is as secure as possible we perform regular updates to WordPress, plugins and theme software when released. This keeps your website up to date with the latest versions and minimises the risk of it being exploited.
Security MonitoringUsing the latest Sucuri security software, we monitor your website for security breaches such as malware infections. In the rare occasion a website gets hacked, we clean up the hack quickly before you or your customers know about it.
Up-Time MonitoringIf a customer tries to visit your website and it is offline, they will likely go elsewhere. Our up-time monitoring will continually monitor your website and we will be immediately alerted should it go offline, allowing us to respond quickly to get it back online.
Performance MonitoringThe last thing you want is a slow website, it impacts your Google ranking and frustrates visitors. Our performance monitoring will alert us should your website run slow, allowing us to solve the problem or recommend how it can be improved.
Hack Clean-UpShould the worse happen, and your website be compromised, then we will clean up the problem and get your website back online quickly. So confident are we that this will not happen that the cost of getting your website back online is included in the price.
Do you offer 24/7 technical support?
Can you restore the site from a backup or roll a site back to a previous version?
What does WP Buddy do if my website is hacked?
Even with proactive monitoring, unfortunately not every security issue can be detected. In the event that a security issue does occur, we will respond immediately to fix the problem within our business hours.
If a website issue is detected, who can report it?
How does your technical support work?
Support tickets can be submitted through your WordPress dashboard or alternatively you can email at any time from the email address associated with your WP Buddy account.
What happens if my WordPress plugin is no longer supported?
What if an update breaks my site? Does it cost extra to fix?
We fix the majority of issues free of charge. However, if you have custom plugins, if the issue is introduced by a user, or if it is a time-consuming issue, then it may be billable. WP Buddy will notify you before charging anything to your account.
What kind of work can be requested if I purchase additional development hours?
Plugin development, SEO, copywriting and bespoke html or PHP coding is not included.